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In 2025, the rules of customer service are being rewritten — not by humans, but by AI agents.
E-commerce businesses around the world are adopting AI-powered agents to handle support inquiries faster, smarter, and at scale. Unlike traditional chatbots, AI agents understand context, learn from previous interactions, and can respond with a tone aligned to your brand.
One mid-size fashion brand cut its average response time by 82% and boosted customer satisfaction by 40% after deploying an AI agent trained on its order management system and help center database.
Modern AI agents use a combination of natural language understanding (NLU), retrieval-augmented generation (RAG), and your internal knowledge base to resolve queries without human intervention. And when they can't — they escalate smartly.
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